Terms and Conditions - House Clearance Sevensisters
Welcome to House Clearance Sevensisters. By engaging our services, you agree to abide by the following Terms and Conditions. Please read them carefully to understand your rights and obligations.
1. Introduction
These Terms and Conditions govern the provision of house clearance services by Sevensisters. By using our services, you accept these terms in full. If you disagree with any part of these terms, you must not use our services.
2. Services Offered
Sevensisters provides comprehensive house clearance services, including the removal of unwanted items, disposal, and recycling. Our services cover residential properties, commercial spaces, and estate clearances.
2.1 Scope of Services
- Furniture removal
- Appliance disposal
- Garden waste clearance
- Special item handling (e.g., electronics, hazardous materials)
2.2 Service Availability
Our services are available across the Sevensisters area and surrounding regions. We strive to accommodate special requests, subject to availability.
3. Booking Process
To book our services, you must provide accurate and complete information. Bookings can be made via phone, email, or our online platform.
3.1 Confirmation
Upon receiving your booking request, we will send a confirmation within 24 hours. This confirmation includes details of the service, cost, and scheduled date.
3.2 Changes to Booking
If you need to amend your booking, please contact us at least 48 hours in advance. Changes are subject to availability and may incur additional charges.
4. Payment Terms
Payment for our services is due upon completion of the clearance. We accept various payment methods, including cash, credit/debit cards, and bank transfers.
4.1 Pricing
Prices are based on the volume of items, complexity of the clearance, and any additional services requested. We provide an upfront estimate before commencing work.
4.2 Additional Charges
Any services beyond the initial scope will incur extra charges. These will be communicated and agreed upon before proceeding.
5. Cancellation Policy
Clients may cancel their booking up to 72 hours before the scheduled service without penalty. Cancellations made within 72 hours may incur a cancellation fee.
5.1 Refunds
Refunds for cancellations will be processed within 14 business days, excluding any cancellation fees that may apply.
6. Liability and Insurance
Sevensisters is fully insured to cover any potential damages during the clearance process. However, we are not liable for pre-existing damages or items of sentimental value.
6.1 Damages
In the unlikely event of damage, please notify us immediately. We will assess the situation and provide appropriate compensation as per our insurance policy.
6.2 Limited Liability
Our liability is limited to the total value of the contract. We are not responsible for indirect damages or losses.
7. Data Protection
We respect your privacy and are committed to protecting your personal data. Any information provided will be used solely for the purpose of providing our services.
7.1 Data Usage
Your data will be used to manage bookings, communicate service details, and process payments. We do not share your information with third parties without your consent.
7.2 Data Security
We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure.
8. Dispute Resolution
In the event of a dispute, we encourage you to contact us directly to resolve the issue amicably. If a resolution cannot be reached, disputes will be subject to the jurisdiction of the local courts.
8.1 Mediation
We may offer mediation services to facilitate a fair and unbiased resolution to any disagreements.
9. Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which Sevensisters operates. Any legal actions will be conducted in accordance with these laws.
10. Changes to Terms and Conditions
Sevensisters reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
10.1 Notification of Changes
Updates will be communicated via email or through our official website. We recommend reviewing the Terms and Conditions periodically to stay informed of any modifications.
11. Acceptance of Terms
By booking and utilizing our house clearance services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
11.1 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining terms will continue in full force and effect.
11.2 Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Sevensisters regarding the provision of our services, superseding any prior agreements or understandings.
12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please reach out to our support team through the appropriate channels provided during the booking process.